Surgical Care Affiliates

  • Collections Department Lead

    Job Location US-TX-Austin
    # of Openings
  • Overview

    SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 210 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 7,500 physicians. For more information on SCA, visit


    Northwest Hills Surgical Hospital:


    Northwest Hills Surgical Hospital, and its affiliated physicians and partners, are committed to delivering high quality surgical services to ensure superior patient experiences and clinical outcomes. We are dedicated to providing exceptional care in a fun, friendly, professional and safe environment. Our Staff is critical to our success. Northwest Hills Surgical Hospital is an eight bed general acute care hospital offering inpatient and outpatient procedures. We specialize in Pain Management, Ophthalmology, General Surgery, Plastic Surgery, Gastroenterology, Orthopedics, and Podiatry.

    For more information on Northwest Hills Surgical Hospital, visit

    Accountabilities / Responsibilities

    Position: Collections Dept. Lead


    The Collections Dept. Lead is responsible for overseeing the collections team in accordance with established company standards and federal collection laws; functions within the hospital’s policies and procedures supporting and performing all collection duties with reference to SCA and Northwest Hills Surgical Hospitals values, vision and mission.


    Key Responsibilities:

    • Oversee the collections team
    • Generate reports showing goal projections and productivity of the team
    • Ensure the team is compliant with company standards and federal collection laws
    • Coordinate the daily activities, duties and/or assignment of accounts for teammates engaged in collecting overdue payments
    • Ability to handle second level reimbursement issues, contracted and non-contracted denials for serviced before and after procedures.
    • Works all denials and corrected claims collaborating with the biller and/or Business Office Manager, insurance payers and/or patients on past due accounts.
    • Exemplary knowledge of a medical collectors position and primary functions in regards to office and accounting procedures, credit balance management, patient balance resolution and non-patient (insurance) resolution, facility reimbursement and hospital/ASC allowable procedures, payer contracts and accounting for correct reimbursements, understanding of EOB from payers, contracted and non-contracted HMO, PPO, EPO, POS, Worker’s Comp., self-pay and third party reimbursement issues.
    • Ability to handle multiple tasks and set priorities
    • Ability to handle frustrations from patients, physicians, and staff.



    • Must have a minimum associate’s degree or equivalent from a two-year college or technical school: OR one to three years’ experience in collections or patient management in a hospital, outpatient surgery center or related field; computer experience, excel, word, medical billing software and applications, and a working knowledge of medical terminology.
    • One year supervisory or lead experience required.

    Please send resumes to



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