Surgical Care Affiliates

  • Physician Office Liaison/Scheduler

    Job Location US-IL-Des Plaines
    # of Openings
  • Overview

    SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 200 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 3,000 physicians. For more information on SCA, visit


    Facility Description:


    Golf Surgical Center is a busy, multi-specialty Surgical Center located in Des Plaines, Illinois.

    We perform over 6,000 procedures per year and have been serving patients for 30 years! We have 6 operating rooms, a procedure room and a laser eye room. We are AAAHC certified.

    Accountabilities / Responsibilities

    As Ambulatory Surgery Centers (ASCs), our primary product is operating room timeThe Physician Office Liaison (POL) manages this constrained resource and is expected to proactively fill the schedule with profitable procedures.  The POL is the key point of contact with our physician offices and their relationships help ensure the success of our centers.   

    • Coordinates schedule with physician time, staffing, procedure complexity, patient age/needs and equipment availability in mind.

    • Coordinates with anesthesia group to confirm scheduling for coverage.

    • Works closely with Clinical Director to avoid equipment or supply conflicts.

    • Review block utilization weekly and monthly to release block times not being used and actively backfill with other cases.

    • Maximize efficiency within the surgery schedule by organizing cases.

    • Communicates changes to schedule to appropriate staff.

    • Market the center through daily outgoing calls and a minimum of two weekly face-to- face visits to physician offices to develop solid and long lasting relationships.

    • Coordinate and attend scheduler luncheons, open houses, and other events to strengthen the facility’s brand and pull through on existing relationships.

    • Develop an ongoing communication plan with physician office schedulers to assess satisfaction and identify opportunities for improvement.

    • Demonstrate excellent customer service skills to supersede expectations and demonstrate exceptional professional behavior as a representative of SCA.


    • Ability to prioritize and work independently.

    • Ability to provide direction to others that is clear, concise and promotes efficiency throughout the center.

    • Knowledge of CPT 4 and ICD 9 codes.

    • Has thorough knowledge of ASC allowable procedures.

    • Demonstrates knowledge of insurance lines of business.

    • Strong knowledge of medical terminology and anatomy.

    • Have the ability to evaluate problematic situations and multiple alternative scenarios and come to independent conclusions on how to respond appropriately.

    • Have ability to communicate effectively with patient, payors, physicians, and other teammates.

    • Possess knowledge of typing, word processing, spreadsheet and computer billing systems.

    • REQUIRED: High school education and at least 2 years of scheduling experience in a physician office, surgical center or hospital environment.

    • Experience with HST and Health Nautica systems a plus!

    Please send resumes to



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