Surgical Care Affiliates

  • Patient Call Representative

    Job Location US-IN-Carmel
    # of Openings
  • Overview

    SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 200 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 3,000 physicians. For more information on SCA, visit


    Accountabilities / Responsibilities

    Surgical Care Affiliates is currently looking for a Patient Call Representative for our Carmel, IN location.

    Within SCA, our revenue cycle teammates play a unique role. They connect with our patients, their insurers or bill payers and our physicians. In a rapidly growing market, the efficiency of this team directly affects our mission to care for our patients, serve our physicians, and improve healthcare in America.

    Patient Call Reps interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have.  The reps receive and/or collect payments, and resolve their issue either through a one call interaction or by escalation and follow up.



    • Take inbound calls from patients and make outbound calls to patients
    • Provide one call resolution to patient inquires whenever possible and perform timely follow up
    • on inquiries requiring escalation or additional research
    • Follow up on all patient voicemails within 24 hours
    • Provide patient education regarding how to understand their Explanation of Benefits (EOB)
    • Take payments from patients
    • Provide requested documentation and records
    • Consistently achieve defined metrics
    • Read and understand contracts with Insurance companies
    • Review and determine if an adjustment is required on an account
    • Review and determine if a refund is required on an account
    • Verify insurance
    • Provide patient estimates
    • Verify and update demographic information
    • Research and locate missing payments
    • Review clinical information to determine if a coding review is required


    • Minimum of an Associate’s Degree in Healthcare Management, Business Management, or a related field
    • A minimum of 1 year of experience in a medical office, customer service or call center role
    • Experience with revenue cycle is helpful and preferred
    • Ability to read, analyze and interpret financial reports, and information in patient accounts
    • Ability to write routine reports and correspondence
    • Microsoft Office Suite including Word and Outlook.
    • Excel including the ability to sort and filter data.
    • Must be able to type a minimum of 45 wpm.
    • Must have excellent phone and customer service skills
    • Must be very organized, be detail oriented, solve problems and multitask

    Please click here to apply:



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