Surgical Care Affiliates

Patient Call Representative

# of Openings


Surgical Care Affiliates is currently looking for a Patient Call Representative for our Carmel, IN location.


Within SCA, our revenue cycle teammates play a unique role. They connect with our patients, their insurers or bill payers and our physicians. In a rapidly growing market, the efficiency of this team directly affects our mission to care for our patients, serve our physicians, and improve healthcare in America.

Accountabilities / Responsibilities

Patient Call Reps interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have.  The reps receive and/or collect payments, and resolve their issue either through a one call interaction or by escalation and follow up.

  • Take inbound calls from patients and make outbound calls to patients
  • Provide one call resolution to patient inquires whenever possible and perform timely follow up
  • on inquiries requiring escalation or additional research
  • Follow up on all patient voicemails within 24 hours
  • Provide patient education regarding how to understand their Explanation of Benefits (EOB)
  • Take payments from patients
  • Provide requested documentation and records
  • Consistently achieve defined metrics
  • Read and understand contracts with Insurance companies
  • Review and determine if an adjustment is required on an account
  • Review and determine if a refund is required on an account
  • Verify insurance
  • Provide patient estimates
  • Verify and update demographic information
  • Research and locate missing payments
  • Review clinical information to determine if a coding review is required


  • Associate’s Degree in Healthcare Management, Business Management, or a related field preferred
  • A minimum of 1 year of experience in a medical office, customer service or call center role
  • Experience with revenue cycle is helpful and preferred
  • Ability to read, analyze and interpret financial reports, and information in patient accounts
  • Ability to write routine reports and correspondence
  • Microsoft Office Suite including Word and Outlook.
  • Excel including the ability to sort and filter data.
  • Must be able to type a minimum of 45 wpm.
  • Must have excellent phone and customer service skills
  • Must be very organized, be detail oriented, solve problems and multitask

Please click here to apply:



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