Surgical Care Affiliates

Physician Office Liaison

US-CA-Laguna Hills
Type
Full-Time
# of Openings
1

Overview

SCA owns and/or provides management services to 205 ambulatory surgery centers, surgical hospitals, and hospital surgery departments, in partnership with approximately 2,800 physicians and in affiliation with 105 health systems. SCA's clinical systems, service line growth strategies, benchmarking processes, and efficiency programs create measurable advantage for surgical facilities – clinically, operationally, and financially. 

 

Facility Description:

The Central Scheduling Department serves three multi-specialty surgery centers with ten operating rooms and two procedure rooms.  The surgery centers are close in proximity, MemorialCare Surgical Centers Saddleback, Laguna Niguel, Laguna Woods, and are team-oriented growth driven Ambulatory Surgery Centers located South Orange County, CA. 

 

Accountabilities / Responsibilities

The Physician Office Liaison (POL) assists in managing our primary product (operating room time) with two other Schedulers and is expected to proactively fill the schedule of three Surgery Centers with profitable procedures at our central scheduling office.  The POL is the key point of contact with our physician offices and their relationships help ensure the success of our centers.   The POL demonstrates excellent customer service skills to supersede expectations and demonstrate exceptional professional behavior as a representative of SCA.  The POL must be self-directed, able to work independently with team oriented behavior. 

  • Obtain and accurately enter accurate patient demographic, insurance authorization and workup from physician offices at time of scheduling.
  • Coordinates schedule with physician time, staffing, procedure complexity, patient age/needs and equipment availability in mind.
  • Maximize efficiency within the surgery schedule by organizing cases and monitoring block utilization.
  • Communicate and partner with the back-up Physician Office Liaisons in a manner that is consistent for the centers to maintain its high level of service.
  • Coordinates with anesthesia group to confirm scheduling for coverage.
  • Works closely with Clinical Director to avoid equipment or supply conflicts.
  • Ensures all necessary paper work for any patient” add- on” is received by the appropriate staff.
  • Communicates changes to schedule to appropriate staff.
  • Accurately uses procedure codes to ensure proper billing.
  • Perform cost analysis to ensure reimbursement and submits cost reimbursement analysis reports.
  • Participate in the POL conference calls.
  • Validates physician credentials at time of case booking to ensure license, insurance DEA and privileges are current.
  • Market the center through daily outgoing calls and some face-to- face visits to physician offices to develop solid and long lasting relationships.
  • Help coordinate and attend scheduler luncheons, open houses, and other events to strengthen the facility’s brand and pull through on existing relationships.
  • Develop an ongoing communication plan with physician office schedulers to assess satisfaction and identify opportunities for improvement.

Qualifications

  • High school diploma or equivalent; Associate’s Degree or equivalent from a two-year College or technical school preferred
  • 3-5 years’ scheduling experience in a medical office, hospital, outpatient surgery center
  • Proficient Computer experience, Excel, Word, Medical Billing Software and Applications
  • Working knowledge of Medical Terminology.

Please send resumes:ashley.palusso@scasurgery.com

2017-3570

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