Surgical Care Affiliates

Facility Scheduler- Sleep

Job Location US-OH-Westerville
Hidden (2049)
# of Openings
Hidden (8718)



POSITION OBJECTIVE:  The Facility Scheduler is responsible for a variety of tasks which include customer service, insurance verification and pre-certification, and other tasks that pertain to office management.

Accountabilities / Responsibilities


  • Check voicemail and return phone calls within three hours.
  • Confirm patient appointments for studies and clinic appointments the next day.
  • Mail patients study and clinic reminder letters weekly.
  • Work cooperatively to cover the labs assigned to you on the day the medical secretary of that lab is off.
  • Create an EMR for each new patient.  Ensure each patient only has one EMR.
  • Patient scheduling for multiple sites.
  • Schedule directly-referred patients.  Notify referring physician’s office of the scheduled date.
  • Mail every patient an information packet.
  • Reschedule patients who have cancelled their sleep study or clinic appointment.  If a patient cancels the day of their study, it is a high-priority to find another patient.
  • Work cooperatively with other offices who schedule patients for OhioHealth Sleep Services and any other associated company.
  • Maintain accurate records of when patients are scheduled in the EMR schedule as well as in Progress Notes.
  • Ensure that all patients are called three times in a 2-week period to try to schedule the patient for a sleep study or clinic appointment.  After the third attempt, a letter will be mailed and the referring physician notified.
  • Obtain signed orders for patients returning for a PAP titration, if the safe harbor or original order is not significant.
  • Answer questions from patients about insurance coverage.
  • Verify and pre-certify insurance for every patient before every sleep study takes place.  Diligently document all verifications and pre-certifications.
  • Answer all phone calls in a courteous manner.  Answer patient questions and/or take messages for other staff.  Provide excellent customer service.
  • Communicate with all facilities weekly to inform them of the upcoming patient schedule.
  • Work closely with the tech to answer questions and to obtain missing information notated from chart review.
  • Ensure patient charts for the upcoming two weeks have all necessary paperwork in the EMR.
  • Create reminders daily for that day’s patients about scheduling studies and clinic appointments.
  • Aid in maintaining a clean and professional office space, including common areas.
  • Properly request from physicians’ offices the materials needed to complete charts:  histories, orders, demographics, insurance information, study interpretations, safe harbors, etc.
  • Diligently document all interactions with patients in Progress Notes.
  • Maintain the highest level of patient confidentiality at all times in accordance with HIPAA.
  • Assist in physician clinics when requested by lab management.
  • Perform general typing.
  • Any other tasks needed as directed by management.

Skills Required



  • High School Diploma or equivalent


  • One year scheduling in medical facility required.
  • At least one year customer service experience required.
  • Experience with insurance pre-certifications and verifications.
  • Basic knowledge of HIPAA and medical terminology.
  • Experience with Electronic Medical Records.

Work Environment


Work Environment:

  • Sleep Lab

Physical Demands:

  • Ability to stand, walk and sit for considerable lengths of time
  • Visual and auditory acuity for frequent use of computer, telephone, and other office equipment
  • Visual and auditory acuity for timely responsiveness
  • Ability to move quickly in response to patient, employee, visitor or medical staff needs
  • Subject to managing a high volume of calls


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