Surgical Care Affiliates

Senior Systems Management Analyst

Job Locations US-SC-Charleston
# of Openings
System ID
Employee Type
Employee Status
Group Name
Enterprise Services


Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA’s 11,000 teammates operate more than 260 surgical facilities that serve over 1 million patients per year. For more information on SCA, visit


Why join SCA? Consider the following fantastic benefits…

  • Positive work culture
  • Career growth opportunities
  • Comprehensive medical, vision and dental insurance – eligible on Day 1 of employment
  • Paid time off plus 8 paid holidays
  • Maternity/paternity/adoption benefits
  • Employer-paid life and short- and long-term disability insurance
  • Excellent 401(k) Plan

Accountabilities / Responsibilities

This position is primarily responsible for:
• Leading the team of System Administrators
• Creating new users
• Unfreezing user accounts or resetting passwords
• Expanding or Refining Sharing Rules and Permission Sets
• Managing Profiles, Groups, and Roles
• Single Sign On, two-factor authentication, and certificate problems
• Adding new IP addresses to the whitelist
• Standard and custom reporting
• Adding new Fields or Objects
• Creating/Modifying/Troubleshooting Workflow rules, Flows, and Process Builders
• Updating and Creating Page Layouts and Record Types
• Updating, Installing, and Configuring Salesforce Apps
• Evaluating and installing new Salesforce releases
• Database maintenance tasks including diagnostic tests
• Loading data as needed (dataloader, import wizard)
Classified as Confidential
• Ensuring optimal performance of Salesforce
• Monitoring API calls, Scheduled Jobs, etc.
• Creating/Modifying processes in MuleSoft
• Basic Five9/Salesforce connection troubleshooting (email to case, SF adapter)
• Manually pushing lists to Five9 as needed
• Documenting processes and updates


Minimum Qualifications
Education, Training and Experience:
• 4-6 years of Salesforce experience
• 2-3 years of Leadership experience
• Experience working on teams using the Agile methodology
• Bachelor’s degree in Business, IT, or equivalent work experience
Knowledge, Abilities & Skills:
• The ability to lead a team in a fast-paced environment
• The ability to self-educate, self-manage, & work on a team
• Strong organizational skill set
• Strong written and verbal communication skills
• Commitment to SCA Vision, Mission and Values
• Ability to be broadly focused and manage multiple efforts concurrently
• Experience with Salesforce Data Loader
• Experience with Salesforce Marketing Cloud
• Experience with Salesforce Health Cloud


Other Qualifications
• Experience with applications within a healthcare environment is preferred
• Experience with Five9 is preferred


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