Surgical Care Affiliates

Senior Systems Management Analyst

Job Locations US-SC-Charleston
# of Openings
1
Category
Corporate
System ID
21253
Telecommute
Yes
Employee Type
Regular
Employee Status
Full-time
Group Name
Enterprise Services

Overview

Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA’s 11,000 teammates operate more than 260 surgical facilities that serve over 1 million patients per year. For more information on SCA, visit www.scasurgery.com.

 

Why join SCA? Consider the following fantastic benefits…

  • Positive work culture
  • Career growth opportunities
  • Comprehensive medical, vision and dental insurance – eligible on Day 1 of employment
  • Paid time off plus 8 paid holidays
  • Maternity/paternity/adoption benefits
  • Employer-paid life and short- and long-term disability insurance
  • Excellent 401(k) Plan

Accountabilities / Responsibilities

This position is primarily responsible for:
• Leading the team of System Administrators
• Creating new users
• Unfreezing user accounts or resetting passwords
• Expanding or Refining Sharing Rules and Permission Sets
• Managing Profiles, Groups, and Roles
• Single Sign On, two-factor authentication, and certificate problems
• Adding new IP addresses to the whitelist
• Standard and custom reporting
• Adding new Fields or Objects
• Creating/Modifying/Troubleshooting Workflow rules, Flows, and Process Builders
• Updating and Creating Page Layouts and Record Types
• Updating, Installing, and Configuring Salesforce Apps
• Evaluating and installing new Salesforce releases
• Database maintenance tasks including diagnostic tests
• Loading data as needed (dataloader, import wizard)
Classified as Confidential
• Ensuring optimal performance of Salesforce
• Monitoring API calls, Scheduled Jobs, etc.
• Creating/Modifying processes in MuleSoft
• Basic Five9/Salesforce connection troubleshooting (email to case, SF adapter)
• Manually pushing lists to Five9 as needed
• Documenting processes and updates

Qualifications

Minimum Qualifications
Education, Training and Experience:
• 4-6 years of Salesforce experience
• 2-3 years of Leadership experience
• Experience working on teams using the Agile methodology
• Bachelor’s degree in Business, IT, or equivalent work experience
Knowledge, Abilities & Skills:
• The ability to lead a team in a fast-paced environment
• The ability to self-educate, self-manage, & work on a team
• Strong organizational skill set
• Strong written and verbal communication skills
• Commitment to SCA Vision, Mission and Values
• Ability to be broadly focused and manage multiple efforts concurrently
• Experience with Salesforce Data Loader
• Experience with Salesforce Marketing Cloud
• Experience with Salesforce Health Cloud

 

Other Qualifications
• Experience with applications within a healthcare environment is preferred
• Experience with Five9 is preferred

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