Surgical Care Affiliates

Patient Call Representative (FT) - LaVeta Surgical Center

Job Locations US-CA-Orange
# of Openings
Technician/Clinical Unlicensed
System ID
Employee Type
Employee Status
Group Name


Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA’s 10,000 teammates operate more than 250 surgical facilities that serve nearly 1 million patients per year. For more information on SCA, visit


Why join SCA? Consider the following fantastic benefits…

  • Positive work culture
  • Career growth opportunities
  • Comprehensive medical, vision and dental insurance – eligible on Day 1 of employment
  • Paid time off plus 8 paid holidays
  • Maternity/paternity/adoption benefits
  • Employer-paid life and short- and long-term disability insurance
  • Excellent 401(k) Plan

Accountabilities / Responsibilities

Patient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have.  The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.



  • Take inbound calls from patients and make outbound calls to patients
  • Provide one call resolution to patient inquires whenever possible and perform timely follow up
  • on inquiries requiring escalation or additional research
  • Follow up on all patient voicemails within 24 hours
  • Provide patient education regarding how to understand their Explanation of Benefits (EOB)
  • Take payments from patients
  • Provide requested documentation and records
  • Consistently achieve defined metrics
  • Read and understand contracts with Insurance companies
  • Review and determine if an adjustment is required on an account
  • Review and determine if a refund is required on an account
  • Verify insurance
  • Provide patient estimates
  • Verify and update demographic information
  • Research and locate missing payments
  • Review clinical information to determine if a coding review is required


  • H/S Diploma or equivalent
  • A minimum of 1 year of experience in a medical office, customer service or call center role
  • Experience with revenue cycle is helpful and preferred
  • Ability to read, analyze and interpret financial reports, and information in patient accounts
  • Ability to write routine reports and correspondence
  • Microsoft Office Suite including Word and Outlook.
  • Excel including the ability to sort and filter data.
  • Must be able to type a minimum of 45 wpm.
  • Must have excellent phone and customer service skills
  • Must be very organized, be detail oriented, solve problems and multitask




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed