Surgical Care Affiliates

Patient Call Representative (FT) - LaVeta Surgical Center

Job Locations US-CA-Orange
# of Openings
1
Category
Technician/Clinical Unlicensed
System ID
20028
Telecommute
No
Employee Type
Regular
Employee Status
Full-time
Group Name
TGS

Overview

Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA’s 10,000 teammates operate more than 250 surgical facilities that serve nearly 1 million patients per year. For more information on SCA, visit www.scasurgery.com.

 

Why join SCA? Consider the following fantastic benefits…

  • Positive work culture
  • Career growth opportunities
  • Comprehensive medical, vision and dental insurance – eligible on Day 1 of employment
  • Paid time off plus 8 paid holidays
  • Maternity/paternity/adoption benefits
  • Employer-paid life and short- and long-term disability insurance
  • Excellent 401(k) Plan

Accountabilities / Responsibilities

Patient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have.  The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.

 

RESPONSIBILITIES

  • Take inbound calls from patients and make outbound calls to patients
  • Provide one call resolution to patient inquires whenever possible and perform timely follow up
  • on inquiries requiring escalation or additional research
  • Follow up on all patient voicemails within 24 hours
  • Provide patient education regarding how to understand their Explanation of Benefits (EOB)
  • Take payments from patients
  • Provide requested documentation and records
  • Consistently achieve defined metrics
  • Read and understand contracts with Insurance companies
  • Review and determine if an adjustment is required on an account
  • Review and determine if a refund is required on an account
  • Verify insurance
  • Provide patient estimates
  • Verify and update demographic information
  • Research and locate missing payments
  • Review clinical information to determine if a coding review is required

Qualifications

  • H/S Diploma or equivalent
  • A minimum of 1 year of experience in a medical office, customer service or call center role
  • Experience with revenue cycle is helpful and preferred
  • Ability to read, analyze and interpret financial reports, and information in patient accounts
  • Ability to write routine reports and correspondence
  • Microsoft Office Suite including Word and Outlook.
  • Excel including the ability to sort and filter data.
  • Must be able to type a minimum of 45 wpm.
  • Must have excellent phone and customer service skills
  • Must be very organized, be detail oriented, solve problems and multitask

 

 

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